Workforce analytics - developmental stages

Just came across this article by infohrm discussing the development of workforce analytics / metrics in organisations.

I particularly liked the descriptions given for each of the 'developmental phases':

Phase 1: Service Provider: Organisations at Phase 1 are primarily reactive in their approach, with a workforce reporting team that responds to ad-hoc requests for transactional data, prepares one dimensional performance reports and maintains HR databases.

Phase 2: Business Enabler: These organisations are seeking to improve data efficiency, the team provides reporting self service for end users, places a focus on data accuracy and consistency, and automates common information requests.

Phase 3: Business Partner: At stage three a shift occurs whereby the focus is on engaging with the business rather than just supporting it. The team moves beyond reporting to provide support for integrating data into business planning processes, and takes steps toward identifying workforce trends.

Phase 4: Business Driver: Building on the experience gained in Phase 3, the team shifts its focus toward issue analytics and workforce planning to quantify the impact of human capital on the business and forecast the future workforce. The first two stages can be met by a successful data implementation and roll out of reports and dashboards to the users. A shift occurs in the second two phases whereby there is a cultural change within Human Resources.